Workforce management in aviation
Having the right people with valid qualifications in the right place at the right time is nowhere as crucial as in aviation. Cost pressures, service levels, labor shortages, security requirements, fluctuations in personnel needs, and many different players make workforce management at airports one of the most demanding tasks. In addition to fixed parameters, the human factor is a more flexible variable that needs to be deployed wisely. It is for precisely such demanding tasks that we have developed WorkforcePlus with its digital decision intelligence, including seamless integration into INFORM’s GroundStar systems.
Having the right people with valid qualifications in the right place at the right time is nowhere as crucial as in aviation. Cost pressures, service levels, labor shortages, security requirements, fluctuations in personnel needs, and many different players make workforce management at airports one of the most demanding tasks. In addition to fixed parameters, the human factor is a more flexible variable that needs to be deployed wisely. It is for precisely such demanding tasks that we have developed WorkforcePlus with its digital decision intelligence, including seamless integration into INFORM’s GroundStar systems.
Efficient groundhandling processes: key to a perfect turnaround
To manage the turnaround as quickly as possible, it is essential that all ground handling processes seamlessly interact, minimizing downtime, with everyone knowing what they need to do and being qualified to do so.
To manage the turnaround as quickly as possible, it is essential that all ground handling processes seamlessly interact, minimizing downtime, with everyone knowing what they need to do and being qualified to do so.
Digital decision intelligence helps to precisely manage fluctuations in staffing requirements. This enables highly flexible work schedules to be automatically planned with AI assistance. GS Planning by INFORM calculates demand forecasts and target staffing levels for precise planning based on known flight schedules.
Through employee-self-service, employees can digitally view schedules, swap shifts, request vacations, enter preferred shifts and time constraints, and communicate easily with planners. All information converges in the planning process, and the system verifies compliance with all defined rules.
The infrastructure at airports is critical to safety. Qualifications must always be up to date, and employees must undergo regular training. Necessary fire wardens and paramedics must be scheduled. WorkforcePlus takes into account certificates and qualifications and warns if they expire or security requirements are not met. This ensures safety at all times.
Seamless operation is facilitated through interfaces to flight information, human resource information, and business information systems, tight integrations with vacation planning, demand planning, shift scheduling, real-time dispatching, time tracking, workforce management, and invoicing, and integration into the GroundStar systems.
It’s common for staff to be unavailable at short notice or for additional flights to need servicing. WorkforcePlus facilitates rapid, dynamic scheduling adjustments and provides automated support for replacements. Seamless real-time scheduling through online integration with GS RealTime by INFORM.
Costs under control
In ground handling, staffing needs fluctuate intraday, daily, and seasonally. Staff deployment needs to be efficient even when flight schedule changes and unplanned absences of employees are common. With flexible planning, reliable and punctual handling service is achieved, leading to high customer and employee satisfaction, without personnel costs spiraling out of control.
Safely well-planned
A good plan provides security. In an industry where planning and safety are of utmost importance, we have built an intelligent software that incorporates all planning parameters, allowing you to explore different planning scenarios—a software that is more than just a planning tool. A software that ensures safety.
A good plan provides security. In an industry where planning and safety are of utmost importance, we have built an intelligent software that incorporates all planning parameters, allowing you to explore different planning scenarios—a software that is more than just a planning tool. A software that ensures safety.
A partner with foresight
Since 1969, INFORM has been streamlining business processes through AI-based software. Today, over 1,000 employees worldwide work for more than 1,000 customers to create learning software systems that simplify the daily work of our customers with their decision intelligence.
Since 1969, INFORM has been streamlining business processes through AI-based software. Today, over 1,000 employees worldwide work for more than 1,000 customers to create learning software systems that simplify the daily work of our customers with their decision intelligence.
One software for all processes
WorkforcePlus is part of the GroundStar Suite by INFORM and has been developed for the most demanding workforce management needs. The GroundStar Suite offers a comprehensive software solution for optimizing airport and airline groundhandling processes. With decades of experience in the aviation industry and hundreds of installations worldwide, GroundStar provides decision intelligence in all process steps from passenger services to ramp operations.
WorkforcePlus is part of the GroundStar Suite by INFORM and has been developed for the most demanding workforce management needs. The GroundStar Suite offers a comprehensive software solution for optimizing airport and airline groundhandling processes. With decades of experience in the aviation industry and hundreds of installations worldwide, GroundStar provides decision intelligence in all process steps from passenger services to ramp operations.
Customer testimonials
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Alina Schreier
Sales
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Alina Schreier
Sales