Workforce management in aviation
Having the right people with the right qualifications in the right place at the right time is more essential in aviation than anywhere else. Cost pressure, service expectations, staff shortages, safety regulations, fluctuating staffing needs, and many different stakeholders make workforce management at airports one of the most demanding tasks. Alongside fixed parameters, people themselves are the more flexible factor — and it’s crucial to make the best possible use of their potential. That’s exactly why we developed WorkforcePlus with its digital decision intelligence — including seamless integration with INFORM’s GroundStar systems.
Having the right people with the right qualifications in the right place at the right time is more essential in aviation than anywhere else. Cost pressure, service expectations, staff shortages, safety regulations, fluctuating staffing needs, and many different stakeholders make workforce management at airports one of the most demanding tasks. Alongside fixed parameters, people themselves are the more flexible factor — and it’s crucial to make the best possible use of their potential. That’s exactly why we developed WorkforcePlus with its digital decision intelligence — including seamless integration with INFORM’s GroundStar systems.
Efficient groundhandling processes: key to a perfect turnaround
To manage the turnaround as quickly as possible, it is essential that all ground handling processes seamlessly interact, minimizing downtime, with everyone knowing what they need to do and being qualified to do so.
To manage the turnaround as quickly as possible, it is essential that all ground handling processes seamlessly interact, minimizing downtime, with everyone knowing what they need to do and being qualified to do so.
Digital decision intelligence helps to precisely manage fluctuations in staff demand. This enables highly flexible working time models to be planned automatically with AI support. The demand forecasts and target staffing levels for precise planning are calculated by INFORM’s GS Planning based on known flight schedules.
Through employee-self-service, employees can digitally view schedules, swap shifts, request vacations, enter preferred shifts and time constraints, and communicate easily with planners. All information converges in the planning process, and the system verifies compliance with all defined rules.
The infrastructure at airports is critical to safety. Qualifications must always be up to date, and employees must undergo regular training. Necessary fire wardens and paramedics must be scheduled. WorkforcePlus takes into account certificates and qualifications and warns if they expire or security requirements are not met. This ensures safety at all times.
Seamless operation is facilitated through interfaces to flight information, human resource information, and business information systems, tight integrations with vacation planning, demand planning, shift scheduling, real-time dispatching, time tracking, workforce management, and invoicing, and integration into the GroundStar systems.
It often happens that staff are absent at short notice or additional flights need to be handled. WorkforcePlus supports rapid dynamic schedule adjustments and provides automated assistance with backfilling. Simple real-time scheduling is enabled through online integration with INFORM’s GS RealTime.
Costs under control
In ground handling, staff demand fluctuates throughout the day, daily, and seasonally. Staff deployment needs to be efficient, even when schedule changes and unplanned employee absences are part of the daily routine. Flexible planning enables reliable and punctual handling services, high customer and employee satisfaction, without letting staff costs get ‘out of control’.
Safely well-planned
A good plan provides security. In an industry where planning and safety are of utmost importance, we have built an intelligent software that incorporates all planning parameters, allowing you to explore different planning scenarios—a software that is more than just a planning tool. A software that ensures safety.
A good plan provides security. In an industry where planning and safety are of utmost importance, we have built an intelligent software that incorporates all planning parameters, allowing you to explore different planning scenarios—a software that is more than just a planning tool. A software that ensures safety.
A partner with foresight
Since 1969, INFORM has been streamlining business processes through AI-based software. Today, over 1,000 employees worldwide work for more than 1,000 customers to create learning software systems that simplify the daily work of our customers with their decision intelligence.
Since 1969, INFORM has been streamlining business processes through AI-based software. Today, over 1,000 employees worldwide work for more than 1,000 customers to create learning software systems that simplify the daily work of our customers with their decision intelligence.
One software for all processes
WorkforcePlus is part of the GroundStar Suite by INFORM and has been developed for the most demanding workforce management needs. The GroundStar Suite offers a comprehensive software solution for optimizing airport and airline groundhandling processes. With decades of experience in the aviation industry and hundreds of installations worldwide, GroundStar provides decision intelligence in all process steps from passenger services to ramp operations.
WorkforcePlus is part of the GroundStar Suite by INFORM and has been developed for the most demanding workforce management needs. The GroundStar Suite offers a comprehensive software solution for optimizing airport and airline groundhandling processes. With decades of experience in the aviation industry and hundreds of installations worldwide, GroundStar provides decision intelligence in all process steps from passenger services to ramp operations.
Customer testimonials
More information
For more information and news, visit the 'News' section
The best time of the year: vacation
For many of us, the annual vacation is getting close. [...]
What soccer can teach you about staff scheduling and reserve planning
German national coach Julian Nagelsmann is not participating the [...]
The working world in production in 2024: AI opportunities, sustainability, and focus on employees
The working world is undergoing a profound transformation, and the [...]
Contact
For inquiries or more information, contact me:
Alina Schreier
Sales
Mit Expertise und Unterstützung für Sie da:
Alina Schreier
Vertrieb